What’s My Online Return Policy?
We want you to be delighted every time you shop with us at RLHomeDecor.com, but in the off chance that you may have changed your mind please see below.
Unwanted Items
We do include as much detail, including weights and sizes on our website, however if you do not wish to keep your order, providing you have reported to us within 14 days of the item being delivered, We will then offer you if you would like store credit, something else or a refund. We will provide you a refund for the cost of the item. The return postage costs will fall to you. If you report this after the 14 days, we do have the right to not issue a refund or accept the return.
RLHomeDecor do not cover neither the original, or return cost of an unwanted order. This includes if you have had a ‘shipping discount’ added to your order. Due to the discount being taken off of your item price, we will only issue a refund for the discounted price of the products. So the cost of postage to and from you still stands.
This returns policy does not affect your statutory rights. Please note we cannot arrange collections from overseas locations.
Damaged & Faulty Items
If an item is faulty, damaged, defective or delivered to you in error don’t worry, we will do everything in our power to put things right. We do try very hard to ensure all parcels are packed with attention and care and sometimes the delivery companies may have an issue during transit. So we will endeavour to do everything we can to put this right.
If an item has arrived damaged you have to let us know within 14 days of receiving the parcel. So please ensure you let us know at your earliest convenience. Ensure you contact us prior to returning the damaged item so we can instruct what you need to do.
We will not be able to assist with any issues or damaged reported past this time frame.
This returns policy does not affect your statutory rights. Please note we cannot arrange collections from overseas locations.
Where Should I Send My Returns?
If you are returning goods for a refund or exchange please send them to:
RL Home Decor, 9 Saint Ann’s Staith, Whitby, North Yorkshire, YO21 3PW
Please ensure you have got in touch with us using the contact us page prior to returning anything.
In store
In all our stores we will accept returns on in-store purchases, as long as accompanied with a receipt. All returns must be in the same condition they left us. Returns are only accepted within 30 days of purchase.